Privacy Policy

This Privacy Notice sets out on how Flightinfodesk, registered at 16192 Coastal Highway Lewes, Delaware 19958 USA and incorporated in the United Kingdom, and its associated trading names, protects the privacy of your personal information.

We recognize and understand the importance of your personal data, and we are committed to respecting your privacy and protecting your personal information.

1. What information do we collect and why?

We do collect, use and disclose personal information to depict our duties as a travel agent, making and managing the travel bookings on behalf of our customers. While in the course of our relationship we may also collect the following:

a. Personal contact details, such as contact details, title, full name, telephone, address, and the email address

b. Passport number, date of birth and nationality - if required by the specific airline

c. Payment information: cardholder name, card number, expiration date, security number

d. Frequent passengers numbers, car rental scheme and hotel room preferences (if applicable)

e. Health issues and Dietary requirements (if any) is relevant to your travel arrangements or required by the relevant travel service provider(s) such as accommodation or the tour providers.

f. Information is provided by filling forms of our website such as email address, from where you know about us and what is your travel preferences. This information will keep you updated with all our latest offers and products deals

g. Call recordings - Calls may be recorded for the purposes to keep an eye on the quality control

h. Social media - by dealing with the social media features on our website such as Instagram, Facebook, Twitter you will be restricted by the privacy policies with the respect of social media companies

i. IP address and cookies - while you accessing our website our servers may record the data regards to your device and what network you are utilizing to connect with us, by including your IP address

2. How will we collect this information?

We basically collect your personal data from the information you submit while being in a relationship with us. The mentioned data will be collected from the following sources:

  • a. Information we collected when you make a purchase or make inquiries, regarding a travel arrangement through the phone, email or website
  • b. When you apply for a subscription to receive marketing information from us such as e-newsletters
  • c. When you talk to our customer services team
  • d. When you enter into the competitions or register yourself for the promotions In some cases, it can be necessary for us to collect personal information from a third party. This is when a person initiates the travel booking on your behalf which included travel arrangements that are used by you e.g. a family or group booking or a travel booking prepared for you and done by the employer. This occurs, we will trust the authority of the person who is making the travel booking on behalf of any other traveler on the booking.
    When you make a travel booking on behalf of another person such as, a family or group booking or a travel booking prepared for an employee), you agree that you have obtained the interest of the other person for us that is to collect, to use and to disclose the other person's personal information in accordance with the Notice.
3. How do we use your personal data, and what is the lawful basis for doing so?

3.1 Contractual
  • a. To perform our duties as being a travel agent. The consequences of not providing the information is that we can complete your booking.
  • b. Personal and contact details are used for completing the travel bookings to make our site. Similarly, payment information, dietary requirements, date of birth, passport numbers, frequent flyer numbers.
3.2 Legitimate interest
  • a. For direct marketing communications and the related profile help us to offer you the relevant products and services, includes deciding whether to offer you certain products and service or not
  • b. Your information can also be utilized for broader reasons, such as: to provide you with detail of the travel confirmation and updates on your itinerary and to manage your booking and also allow us to contact you for customer service.
  • c. We may also use your personal information to send you the marketing activities; such as special offers, new products or competitions. These all may include emails, text messages and data messages. If you do not want to receive such information, you may inform us in writing that you don’t want to get such information.
3.3 With your consent
  • a. In certain situations, we can collect and initiate your data with your permission. For example, when you click on a box to receive email newsletters, in this case, your personal information may be used, and send you the relevant promotional fares.
4. With whom we share your personal data?

We share your personnel information with the following:

  • a. Primary suppliers: car rental, airlines, transfer providers, hotels, tour operators, cruise lines, and activity providers who fulfil your travel booking
  • b. An individual makes a third-party booking, on your behalf
  • c. Third parties who provide the services on our behalf, including business analytics, fraud prevention credit card processing
  • d. As required or authorized by the applicable law, and to comply with our legal obligations
5. For how long do we keep your personal data in a file?
  • a. Personal data is kept as long as is necessary, for the purpose that it was originally received
  • b. To protect us against any kind of contractual claims, basically for a period of 6 years
  • c. Records are kept in a line with legal and regulatory requirements and the guidance
6. Your rights

Below is a mentioned list of the rights that you have for the personal information that we process. You have the right to

  • a. Confirm with us that we are initiating your data
  • b. Request to access the personal data we hold
  • c. Have data formation if it is inaccurate or incomplete in nature
  • d. Request to delete your personal data if there is no proper reason for its continued processing
  • e. Request that we remove your consent

If you wish to access any of the above rights, please contact us at info@flightinfodesk.com providing details of your request.

7. IP addresses

When you visit our official website, you use any of our mobile applications or get into the open communications from us, our servers might record data regarding your device and the network which you are using to connect with us, which includes your IP address.

We may collect your Internet Protocol (IP) addresses to track or check the aggregate non-personal data. For example, to monitor the device, geographic locations, browser utilized from where customers and visitors navigate our site.

8. Tracking Technologies / Cookies

The internet pages of flightinfodesk use cookies, text files that are stored in a computer system through the internet browser. By using these cookies, we can provide users of this website along with a more user-friendly experience that would not be possible without the cookie setting as well.

Additionally, to the first party cookies mentioned above, we may use anonymized third-party web analytics services on our websites and mobile apps, such as Google Analytics. The analytics providers that administer these services make use of technologies such as cookies, and it helps us analyze how visitors use our websites and apps accordingly

9. Changes to this Privacy Policy

We may update this Privacy Policy in the upcoming days. We will give you a notification about the material changes to the scripted Privacy Policy by mailing on the email address which you provide to us, or by putting a notice on our website.

+44-203-051-6999 +1-844-868-8303